Nelnet Loans: I spent three days lost in the phone system try...
A Nelnet Loans customer review by GetHuman user ~twodogsgirl from October 31st, 2017
Background on ~twodogsgirl's case
GetHuman: ~twodogsgirl - can you tell our other Nelnet Loans customers when your case took place?
~twodogsgirl: Yeah. It was morning, on October 26th.
GetHuman: Did you reach out to Nelnet Loans, and if so, how?
GetHuman: And which of these common Nelnet Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~twodogsgirl a list of common Nelnet Loans problems)
~twodogsgirl: "Extension" was why I was trying to call.
~twodogsgirl's review of Nelnet Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Nelnet Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~twodogsgirl: I spent three days lost in the phone system trying to change my last name on the account...it was like moving a mountain on my part. The phone system that is supposed to be "enhanced" to provide better customer service is a load of ****. I will NEVER reccommend this business to anyone and am looking to find another provider.
GetHuman: Let's quantify your experience contacting Nelnet Loans. On a scale of 1 to 5, how easy is it go get help on a Nelnet Loans problem?
~twodogsgirl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~twodogsgirl: I'd give them a four out of five on communication.
GetHuman: And what about Nelnet Loans's ability to quickly and effectively address your problem?
~twodogsgirl: For that I would say three out of five.
GetHuman: And finally- any advice for other Nelnet Loans customers?
~twodogsgirl: Call them early in the day or late. Don't forget any personal or account information you might need for Nelnet Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~twodogsgirl taken from his Nelnet Loans customer service problem that occurred on October 26th, 2017.