Nelnet Loans: I tried * times one day to call this company. N...
A Nelnet Loans customer review by GetHuman user ~unsatisfied from November 3rd, 2017
Background on ~unsatisfied's case
GetHuman: ~unsatisfied - can you tell our other Nelnet Loans customers when your case took place?
~unsatisfied: Yup. It was afternoon, on October 26th.
GetHuman: Did you reach out to Nelnet Loans, and if so, how?
GetHuman: And which of these common Nelnet Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~unsatisfied a list of common Nelnet Loans problems)
~unsatisfied: "Overcharge/Strange charge" was why I was trying to call.
~unsatisfied's review of Nelnet Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Nelnet Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unsatisfied: I tried * times one day to call this company. Never could get a live person to talk to the prompts just sent me in circles and back to where I started so i would hang up and try again. I then decided to email * times and NEVER got the response to my question!!! Service is absolutely the WORST!! And to top is off I have no choice of dealing with this company as they bought my loan from someone else. This is the *th company I have been sold to in order to pay off my student loan and they are the WORST ever!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Nelnet Loans. On a scale of 1 to 5, how easy is it go get help on a Nelnet Loans problem?
~unsatisfied: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unsatisfied: I'd give them a three out of five on communication.
GetHuman: And what about Nelnet Loans's ability to quickly and effectively address your problem?
~unsatisfied: For that I would say four out of five.
GetHuman: And finally- any advice for other Nelnet Loans customers?
~unsatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Nelnet Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unsatisfied taken from his Nelnet Loans customer service problem that occurred on October 26th, 2017.