Nelnet Loans: Wait time was twice what expected. Worker was f...

A Nelnet Loans customer review by GetHuman user ~NONEL from November 22nd, 2017

Background on ~NONEL's case

GetHuman: ~NONEL - can you tell our other Nelnet Loans customers when your case took place?
~NONEL: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Nelnet Loans, and if so, how?
~NONEL: I used the 888-486-4722 number I found for on the GetHuman Nelnet Loans customer phone number page I was on: Nelnet Loans Customer Service Phone Number
GetHuman: And which of these common Nelnet Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~NONEL a list of common Nelnet Loans problems)
~NONEL: "Update account information" was why I was trying to call.

~NONEL's review of Nelnet Loans customer service

GetHuman: So how would you sum up your experience for GetHuman's Nelnet Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NONEL: Wait time was twice what expected. Worker was friendly. However the issue I called about should NEVER have existed in the first place (I wanted to see my loan payment schedule). It took a formal request for forbearance before they would issue me it. SO STUPID.
GetHuman: Let's quantify your experience contacting Nelnet Loans. On a scale of 1 to 5, how easy is it go get help on a Nelnet Loans problem?
~NONEL: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NONEL: I'd give them a five out of five on communication.
GetHuman: And what about Nelnet Loans's ability to quickly and effectively address your problem?
~NONEL: For that I would say five out of five.
GetHuman: And finally- any advice for other Nelnet Loans customers?
~NONEL: Call them early in the day or late. Don't forget any personal or account information you might need for Nelnet Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NONEL taken from his Nelnet Loans customer service problem that occurred on November 17th, 2017.

Nelnet Loans

4.50 of 5 stars | 16 reviews

~NONEL's Nelnet Loans Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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