Neobits.com: Found this site when I was looking for a lock f...
A Neobits.com customer review by GetHuman user ~mgouw from November 24th, 2017
Background on ~mgouw's case
GetHuman: ~mgouw - can you tell our other Neobits.com customers when your case took place?
~mgouw: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Neobits.com, and if so, how?
GetHuman: And which of these common Neobits.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mgouw a list of common Neobits.com problems)
~mgouw: "Overcharge/Strange charge" was why I was trying to call.
~mgouw's review of Neobits.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Neobits.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mgouw: Found this site when I was looking for a lock for a garden door. They had a good price and a awesome variety in stock. I managed to mess up the shipping info, but after talking to a person on the phone, we concluded the order in a satisfactory manner. Well done Neobits, well done.
GetHuman: Let's quantify your experience contacting Neobits.com. On a scale of 1 to 5, how easy is it go get help on a Neobits.com problem?
~mgouw: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mgouw: I'd give them a four out of five on communication.
GetHuman: And what about Neobits.com's ability to quickly and effectively address your problem?
~mgouw: For that I would say five out of five.
GetHuman: And finally- any advice for other Neobits.com customers?
~mgouw: Call them early in the day or late. Don't forget any personal or account information you might need for Neobits.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mgouw taken from his Neobits.com customer service problem that occurred on November 16th, 2017.
Neobits.com
4.00 of 5 stars | 3 reviews
~mgouw's Neobits.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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