Nespresso: $*** unit is only * weeks old and will not oper...
A Nespresso customer review by GetHuman user ~Ricardo from November 22nd, 2017
Background on ~Ricardo's case
GetHuman: ~Ricardo - can you tell our other Nespresso customers when your case took place?
~Ricardo: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Nespresso, and if so, how?
GetHuman: And which of these common Nespresso customer issues best describes the reason you wanted to talk to them?
(Shows ~Ricardo a list of common Nespresso problems)
~Ricardo: "Where to buy" was why I was trying to call.
~Ricardo's review of Nespresso customer service
GetHuman: So how would you sum up your experience for GetHuman's Nespresso customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ricardo: $*** unit is only * weeks old and will not operate. Level one representative was rude and not helpful. Supervisor promised to get engineer on the phone with me to resolve. ** minutes later, they had to replace the device. VERY disappointing all the way around. They also did not ship the descaling kit and we had to order twice! It should not be this difficult, especially with a premium-priced company such as Nespresso.
GetHuman: Let's quantify your experience contacting Nespresso. On a scale of 1 to 5, how easy is it go get help on a Nespresso problem?
~Ricardo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ricardo: I'd give them a five out of five on communication.
GetHuman: And what about Nespresso's ability to quickly and effectively address your problem?
~Ricardo: For that I would say four out of five.
GetHuman: And finally- any advice for other Nespresso customers?
~Ricardo: Call them early in the day or late. Don't forget any personal or account information you might need for Nespresso to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ricardo taken from his Nespresso customer service problem that occurred on November 13th, 2017.