Nespresso: I called to check on an order that is supposed...
A Nespresso customer review by GetHuman user ~SwimMom from November 17th, 2017
Background on ~SwimMom's case
GetHuman: ~SwimMom - can you tell our other Nespresso customers when your case took place?
~SwimMom: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Nespresso, and if so, how?
GetHuman: And which of these common Nespresso customer issues best describes the reason you wanted to talk to them?
(Shows ~SwimMom a list of common Nespresso problems)
~SwimMom: "Complaint" was why I was trying to call.
~SwimMom's review of Nespresso customer service
GetHuman: So how would you sum up your experience for GetHuman's Nespresso customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SwimMom: I called to check on an order that is supposed to take * business days. It shipped USPS and was in my mail box. It would have been nice to know this as the previous shipments have been UPS and shipped out of Kent, WA. Since I live in Oregon, I would prefer shipments out of this warehouse as I get it quicker and it arrives at my door. When product, ships from St. Petersburg Florida, apparently the capsules are shipped via USPS I had no way of knowing that it was sitting in my mailbox which is up the street. I am disabled and do not pick up my mail everyday. **It's amazing when I buy from other companies online, I get an email with a confirmation and TRACKING NUMBER! What a concept! Why when I order $** worth of coffee am I paying for shipping????? Better yet, why cant I buy coffee locally? I live in Portland, Oregon with the best coffee in the world just down the street. Portland and Seattle are coffee heaven but all of the boutiques on the west coast are in California....wha
GetHuman: Let's quantify your experience contacting Nespresso. On a scale of 1 to 5, how easy is it go get help on a Nespresso problem?
~SwimMom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SwimMom: I'd give them a five out of five on communication.
GetHuman: And what about Nespresso's ability to quickly and effectively address your problem?
~SwimMom: For that I would say five out of five.
GetHuman: And finally- any advice for other Nespresso customers?
~SwimMom: Call them early in the day or late. Don't forget any personal or account information you might need for Nespresso to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SwimMom taken from his Nespresso customer service problem that occurred on November 9th, 2017.