Nespresso: Coffee is good and very expensive. Customer se...
A Nespresso customer review by GetHuman user ~shrinker from November 26th, 2017
Background on ~shrinker's case
GetHuman: ~shrinker - can you tell our other Nespresso customers when your case took place?
~shrinker: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to Nespresso, and if so, how?
GetHuman: And which of these common Nespresso customer issues best describes the reason you wanted to talk to them?
(Shows ~shrinker a list of common Nespresso problems)
~shrinker: "Complaint" was why I was trying to call.
~shrinker's review of Nespresso customer service
GetHuman: So how would you sum up your experience for GetHuman's Nespresso customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shrinker: Coffee is good and very expensive. Customer service: poor. Two days shipping was * weeks. When contacted they said Sorry and would get it out the next day with no shipping charges. The order was **% wrong and the special samples i was supposed to get with the order were missing. Now I have to take the coffee that I don't want back to a UPS store and ship it back to them before they can send me the half order they messed up on and the free samples. They've charged my credit card and the sales person seemed to not care at all.I will goo to Costco, buy a Kuerig and save ** cents a cup and forget about Nespresso's horrible service and sky high prices.
GetHuman: Let's quantify your experience contacting Nespresso. On a scale of 1 to 5, how easy is it go get help on a Nespresso problem?
~shrinker: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shrinker: I'd give them a five out of five on communication.
GetHuman: And what about Nespresso's ability to quickly and effectively address your problem?
~shrinker: For that I would say five out of five.
GetHuman: And finally- any advice for other Nespresso customers?
~shrinker: Call them early in the day or late. Don't forget any personal or account information you might need for Nespresso to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shrinker taken from his Nespresso customer service problem that occurred on November 17th, 2017.