Nestle: NOT live human. Recording only. Nesquick only...
A Nestle customer review by GetHuman user ~US Mom from November 24th, 2017
Background on ~US Mom's case
GetHuman: ~US Mom - can you tell our other Nestle customers when your case took place?
~US Mom: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Nestle, and if so, how?
GetHuman: And which of these common Nestle customer issues best describes the reason you wanted to talk to them?
(Shows ~US Mom a list of common Nestle problems)
~US Mom: "Where to buy" was why I was trying to call.
~US Mom's review of Nestle customer service
GetHuman: So how would you sum up your experience for GetHuman's Nestle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~US Mom: NOT live human. Recording only. Nesquick only. Number on Juicy Juice box was the same. Made in CHINA??? Rotten juice inside package. No human at CS number. Had to provide all contact info online. NOT customer service for sure. It's a Clark Howard moment.
GetHuman: Let's quantify your experience contacting Nestle. On a scale of 1 to 5, how easy is it go get help on a Nestle problem?
~US Mom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~US Mom: I'd give them a three out of five on communication.
GetHuman: And what about Nestle's ability to quickly and effectively address your problem?
~US Mom: For that I would say four out of five.
GetHuman: And finally- any advice for other Nestle customers?
~US Mom: Call them early in the day or late. Don't forget any personal or account information you might need for Nestle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~US Mom taken from his Nestle customer service problem that occurred on November 20th, 2017.
Nestle
1.00 of 5 stars | 5 reviews
~US Mom's Nestle Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Nestle, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Nestle in any way.