Nestle: cnady
A Nestle customer review by GetHuman user GetHuman-mohamedf from December 7th, 2017
Background on GetHuman-mohamedf's case
GetHuman: GetHuman-mohamedf - can you tell our other Nestle customers when your case took place?
GetHuman-mohamedf: Yup. It was evening, on December 5th.
GetHuman: Did you reach out to Nestle, and if so, how?
GetHuman: And which of these common Nestle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mohamedf a list of common Nestle problems)
GetHuman-mohamedf: "Safety concern" was why I was trying to call.
GetHuman-mohamedf's review of Nestle customer service
GetHuman: So how would you sum up your experience for GetHuman's Nestle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mohamedf: cnady
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-mohamedf: Candy is sticking to the wrapper
GetHuman: Let's quantify your experience contacting Nestle. On a scale of 1 to 5, how easy is it go get help on a Nestle problem?
GetHuman-mohamedf: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mohamedf: I'd give them a two out of five on communication.
GetHuman: And what about Nestle's ability to quickly and effectively address your problem?
GetHuman-mohamedf: For that I would say one out of five.
GetHuman: And finally- any advice for other Nestle customers?
GetHuman-mohamedf: Call them early in the day or late. Don't forget any personal or account information you might need for Nestle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mohamedf taken from his Nestle customer service problem that occurred on December 5th, 2017.
Nestle
1.00 of 5 stars | 5 reviews
GetHuman-mohamedf's Nestle Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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