NetZero: Need internet service
A NetZero customer review by GetHuman user GetHuman-tychatmo from December 8th, 2017
Background on GetHuman-tychatmo's case
GetHuman: GetHuman-tychatmo - can you tell our other NetZero customers when your case took place?
GetHuman-tychatmo: Yes. It was afternoon, on December 5th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tychatmo a list of common NetZero problems)
GetHuman-tychatmo: "Service problem" was why I was trying to call.
GetHuman-tychatmo's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tychatmo: Need internet service
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-tychatmo: Have an modem would like to turn on Wi-Fi service
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
GetHuman-tychatmo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tychatmo: I'd give them a five out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
GetHuman-tychatmo: For that I would say four out of five.
GetHuman: And finally- any advice for other NetZero customers?
GetHuman-tychatmo: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tychatmo taken from his NetZero customer service problem that occurred on December 5th, 2017.