NetZero: The device never worked after a replacement was...
A NetZero customer review by GetHuman user ~meli from November 24th, 2017
Background on ~meli's case
GetHuman: ~meli - can you tell our other NetZero customers when your case took place?
~meli: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~meli a list of common NetZero problems)
~meli: "Overcharge/Strange charge" was why I was trying to call.
~meli's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~meli: The device never worked after a replacement was sent and seven calls to tech support. They admitted that they had done all possible trouble shooting, but still refuse to refund the service charges although service has never been established. I also had to pay to send back the two devices.
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~meli: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~meli: I'd give them a three out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~meli: For that I would say four out of five.
GetHuman: And finally- any advice for other NetZero customers?
~meli: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~meli taken from his NetZero customer service problem that occurred on November 16th, 2017.