NetZero: Woman had a very heavy accent and obviously rea...
A NetZero customer review by GetHuman user ~usa777 from October 28th, 2017
Background on ~usa777's case
GetHuman: ~usa777 - can you tell our other NetZero customers when your case took place?
~usa777: Yes I can. It was morning, on October 23rd.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows ~usa777 a list of common NetZero problems)
~usa777: "Cancel service" was why I was trying to call.
~usa777's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~usa777: Woman had a very heavy accent and obviously read from a script. She kept trying to sell me on a **-day free trial of backup internet access, as well as a **-day free trial of Norton antivirus. I had to tell her "No" so many times that I finally raised my voice and practically yelled at her! Only after that did she accept my "No". Geez! They had better not charge my credit card for anything.
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
~usa777: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~usa777: I'd give them a five out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
~usa777: For that I would say two out of five.
GetHuman: And finally- any advice for other NetZero customers?
~usa777: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~usa777 taken from his NetZero customer service problem that occurred on October 23rd, 2017.