Netflix: Best customer service received in a long time I...
A Netflix customer review by GetHuman user ~Safety Frank from November 26th, 2017
Background on ~Safety Frank's case
GetHuman: ~Safety Frank - can you tell our other Netflix customers when your case took place?
~Safety Frank: Yes. It was late at night, on November 23rd.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Safety Frank a list of common Netflix problems)
~Safety Frank: "Technical support" was why I was trying to call.
~Safety Frank's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Safety Frank: Best customer service received in a long time I truly didn't know how to relate to a real person. WOW!
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Safety Frank: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Safety Frank: I'd give them a two out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Safety Frank: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Safety Frank: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Safety Frank taken from his Netflix customer service problem that occurred on November 23rd, 2017.