Netflix: Had problems updating my payment method and dec...
A Netflix customer review by GetHuman user ~NDB from November 24th, 2017
Background on ~NDB's case
GetHuman: ~NDB - can you tell our other Netflix customers when your case took place?
~NDB: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~NDB a list of common Netflix problems)
~NDB: "Account access" was why I was trying to call.
~NDB's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NDB: Had problems updating my payment method and decided to contact them. It was done via LiveChat and all was handled in about ** minutes. Monique handled the situation very well and explained the issue to me in a very efficient and courteous way.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~NDB: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NDB: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~NDB: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~NDB: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NDB taken from his Netflix customer service problem that occurred on November 16th, 2017.