Netflix: I got a "If your matter is regarding customer s...
A Netflix customer review by GetHuman user ~Old Navy from November 17th, 2017
Background on ~Old Navy's case
GetHuman: ~Old Navy - can you tell our other Netflix customers when your case took place?
~Old Navy: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Old Navy a list of common Netflix problems)
~Old Navy: "Cancel service" was why I was trying to call.
~Old Navy's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Old Navy: I got a "If your matter is regarding customer service, please refer to https:**contactus.netflix.com*help for alternative contact information. The trouble is that Netflix has no way to contact them except by phone.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Old Navy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Old Navy: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Old Navy: For that I would say two out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Old Navy: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Old Navy taken from his Netflix customer service problem that occurred on November 11th, 2017.