Netflix: Horrible and unprofessional
A Netflix customer review by GetHuman user GetHuman-kanikaa from November 29th, 2017
Background on GetHuman-kanikaa's case
GetHuman: GetHuman-kanikaa - can you tell our other Netflix customers when your case took place?
GetHuman-kanikaa: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kanikaa a list of common Netflix problems)
GetHuman-kanikaa: "Account access" was why I was trying to call.
GetHuman-kanikaa's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kanikaa: Horrible and unprofessional
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-kanikaa: I had an issue with the Netflix account and I tried calling the customer service. Big mistake!!! not only was the customer service representative down right rude and unhelpful, she did not know a thing about the product. She asked me for some information and when I asked her where I could find that information she hung up. I mean seriously!!!
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman-kanikaa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kanikaa: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman-kanikaa: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman-kanikaa: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kanikaa taken from his Netflix customer service problem that occurred on November 22nd, 2017.