Netflix: you did not have to answer the same question...

A Netflix customer review by GetHuman user ~roseann del bene from November 22nd, 2017

Background on ~roseann del bene's case

GetHuman: ~roseann del bene - can you tell our other Netflix customers when your case took place?
~roseann del bene: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Netflix, and if so, how?
~roseann del bene: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
Shows ~roseann del bene a list of common Netflix problems
~roseann del bene: "Cancel My Services" was why I was trying to call.

~roseann del bene's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~roseann del bene: you did not have to answer the same question * times over and no offense to anyone but it was a USA operate
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~roseann del bene: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~roseann del bene: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~roseann del bene: For that I would say two out of five.
GetHuman: And finally- any advice for other Netflix customers?
~roseann del bene: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~roseann del bene taken from his Netflix customer service problem that occurred on November 14th, 2017.

Netflix

3.85 of 5 stars | 636 reviews
Netflix ReviewsNetflix's Phone NumberAll Netflix contact infoGeneral Netflix customer service info
~roseann del bene's Netflix Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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