Netflix: as new subscriber to streaming, halfway thoroug...
A Netflix customer review by GetHuman user ~Paul from November 22nd, 2017
Background on ~Paul 's case
GetHuman: ~Paul - can you tell our other Netflix customers when your case took place?
~Paul : Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul a list of common Netflix problems)
~Paul : "Update account information" was why I was trying to call.
~Paul 's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul : as new subscriber to streaming, halfway thorough every film Netflix cuts off. In * calls to service I have had no results in correcting the problem. Do you suggest I return to DVD service?
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Paul : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul : I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Paul : For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Paul : Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul taken from his Netflix customer service problem that occurred on November 21st, 2017.
Netflix
3.85 of 5 stars | 636 reviews
~Paul 's Netflix Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.