I have tried to get Netflix to help me change m...
A Netflix customer review by GetHuman user ~WTH from November 22nd, 2017
Background on ~WTH's case
GetHuman: ~WTH - can you tell our other Netflix customers when your case took place?
~WTH: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~WTH a list of common Netflix problems)
~WTH: "Streaming or Download Trouble" was why I was trying to call.
~WTH's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WTH: I have tried to get Netflix to help me change my password in order to access my account and have had the worst time ever. I lost my purse which includes my credit cards that I have since cancelled and these idiots keep asking me for * digits off my credit card that was lost. What?? they have failed to email me the information needed and keep saying that it is my fault it didn't go to my email box. I am also frustrated that they have people on the phone talking that can't speak English proficiently in order for me to understand what they are trying to say. Then he had the nerve to ask me to give them another card in order to open a new account and I have already paid for services for the month of June. WTH
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~WTH: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WTH: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~WTH: For that I would say four out of five.
GetHuman: And finally- any advice for other Netflix customers?
~WTH: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WTH taken from his Netflix customer service problem that occurred on November 17th, 2017.