Netflix's search mechanism is brain-dead. There...

A Netflix customer review by GetHuman user ~Ach duLieber from November 26th, 2017

Background on ~Ach duLieber's case

GetHuman: ~Ach duLieber - can you tell our other Netflix customers when your case took place?
~Ach duLieber: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Netflix, and if so, how?
~Ach duLieber: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Ach duLieber a list of common Netflix problems)
~Ach duLieber: "Setup service" was why I was trying to call.

~Ach duLieber's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ach duLieber: Netflix's search mechanism is brain-dead. There is no way to restrict search to "stream only" or to "title names only" or even to exclude titles that I have already watched. It's frustrating, and makes me angry at their disrespect for their customers' time.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Ach duLieber: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ach duLieber: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Ach duLieber: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Ach duLieber: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ach duLieber taken from his Netflix customer service problem that occurred on November 16th, 2017.

Netflix

3.85 of 5 stars | 636 reviews

~Ach duLieber's Netflix Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

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