Spoke to Ashley at Netflix this am with a tech...

A Netflix customer review by GetHuman user ~Steven and mTracey Christman from November 26th, 2017

Background on ~Steven and mTracey Christman's case

GetHuman: ~Steven and mTracey Christman - can you tell our other Netflix customers when your case took place?
~Steven and mTracey Christman: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Netflix, and if so, how?
~Steven and mTracey Christman: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Steven and mTracey Christman a list of common Netflix problems)
~Steven and mTracey Christman: "Overcharge/Strange charge" was why I was trying to call.

~Steven and mTracey Christman's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steven and mTracey Christman: Spoke to Ashley at Netflix this am with a tech problem. She was ever so patient, kind, and knowledgeable. What great service! No wait. I am so impressed with Netflix!
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Steven and mTracey Christman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steven and mTracey Christman: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Steven and mTracey Christman: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Steven and mTracey Christman: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steven and mTracey Christman taken from his Netflix customer service problem that occurred on November 21st, 2017.

Netflix

3.85 of 5 stars | 636 reviews

~Steven and mTracey Christman's Netflix Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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