Customer service rep said Netflix was updating...
A Netflix customer review by GetHuman user ~The gamooch from November 22nd, 2017
Background on ~The gamooch's case
GetHuman: ~The gamooch - can you tell our other Netflix customers when your case took place?
~The gamooch: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~The gamooch a list of common Netflix problems)
~The gamooch: "Hacked account" was why I was trying to call.
~The gamooch's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The gamooch: Customer service rep said Netflix was updating site perfect answer to the problem even though I I not believe it so they keep me for another month was going to cancel
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~The gamooch: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The gamooch: I'd give them a two out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~The gamooch: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~The gamooch: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The gamooch taken from his Netflix customer service problem that occurred on November 17th, 2017.