Netflix: The person on the phone was quite helpful. I wa...
A Netflix customer review by GetHuman user GetHuman-373785 from November 26th, 2017
Background on GetHuman-373785's case
GetHuman: GetHuman-373785 - can you tell our other Netflix customers when your case took place?
GetHuman-373785: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373785 a list of common Netflix problems)
GetHuman-373785: "Refund a Charge" was why I was trying to call.
GetHuman-373785's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373785: The person on the phone was quite helpful. I was dissatisfied with Netflix handling of the initial problem. My credit card that Netflix had on file was compromised so I had to get a new card. I thought I called Netflix with the new number but may not have. The first day after payment was attempted the service was discontinued. I think you should instead send an email requesting that payment method be dealt with rather than immediate discontinuation of service.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman-373785: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373785: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman-373785: For that I would say two out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman-373785: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373785 taken from his Netflix customer service problem that occurred on November 20th, 2017.