Netflix: John Dickinson was VERY helpful. Unfortunately...
A Netflix customer review by GetHuman user ~Stephanie Asselin from November 21st, 2017
Background on ~Stephanie Asselin's case
GetHuman: ~Stephanie Asselin - can you tell our other Netflix customers when your case took place?
~Stephanie Asselin: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Stephanie Asselin a list of common Netflix problems)
~Stephanie Asselin: "Account access" was why I was trying to call.
~Stephanie Asselin's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stephanie Asselin: John Dickinson was VERY helpful. Unfortunately there was background noise when I was taking survey. I pushed * thinking it was a scale to rate service & it said sorry you were dissatisfied. I called back to let them know I was VERY satisfied with my service. PLEASE let him know. Stephanie Asselin
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Stephanie Asselin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stephanie Asselin: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Stephanie Asselin: For that I would say three out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Stephanie Asselin: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stephanie Asselin taken from his Netflix customer service problem that occurred on November 20th, 2017.