Netflix: The solution Matthew gave me for my problem wit...

A Netflix customer review by GetHuman user ~Netflix wouldn't cast from November 23rd, 2017

Background on ~Netflix wouldn't cast's case

GetHuman: ~Netflix wouldn't cast - can you tell our other Netflix customers when your case took place?
~Netflix wouldn't cast: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Netflix, and if so, how?
~Netflix wouldn't cast: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Netflix wouldn't cast a list of common Netflix problems)
~Netflix wouldn't cast: "Hacked account" was why I was trying to call.

~Netflix wouldn't cast's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Netflix wouldn't cast: The solution Matthew gave me for my problem with casting Netflix worked, I just hope it doesn't keep happening.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Netflix wouldn't cast: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Netflix wouldn't cast: I'd give them a two out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Netflix wouldn't cast: For that I would say three out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Netflix wouldn't cast: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Netflix wouldn't cast taken from his Netflix customer service problem that occurred on November 19th, 2017.


3.85 of 5 stars | 636 reviews

~Netflix wouldn't cast's Netflix Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!