Netflix: I spoke with two representatives, and the servi...
A Netflix customer review by GetHuman user ~Laura Theurer from November 27th, 2017
Background on ~Laura Theurer's case
GetHuman: ~Laura Theurer - can you tell our other Netflix customers when your case took place?
~Laura Theurer: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Laura Theurer a list of common Netflix problems)
~Laura Theurer: "Streaming or Download Trouble" was why I was trying to call.
~Laura Theurer's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laura Theurer: I spoke with two representatives, and the service and courtesy was great. I wish all companies were as competent. What ever you do, keep doing it.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Laura Theurer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laura Theurer: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Laura Theurer: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Laura Theurer: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laura Theurer taken from his Netflix customer service problem that occurred on November 21st, 2017.