Netflix: Last month I wanted to switch plan at the acco...
A Netflix customer review by GetHuman user ~jhbueno7 from November 14th, 2017
Background on ~jhbueno7's case
GetHuman: ~jhbueno7 - can you tell our other Netflix customers when your case took place?
~jhbueno7: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~jhbueno7 a list of common Netflix problems)
~jhbueno7: "Technical support" was why I was trying to call.
~jhbueno7's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jhbueno7: Last month I wanted to switch plan at the account page from instant view to home DVD shipping, but there was no way to do it, so I click on the plan to ship and decided to click on cancel instant view right away so I would not be charge for both, but it did not work, So I called customer service the next day, after explaining customer service for ** minutes what I wanted, she did not want to help, in fact she helped me leaning toward cancelling shipping service as well, I wanted to give a Netflix another chance, but The lady on the other line (Netflix ) helped make my decision, She even offer me to write a letter happily , at no time I heard anything positive of me being a customer she also say I have been an on and off customer through the years. Last final thing, I wanted to contact a manager, so she put me on hold , after I waited awhile there was no manger according to her. l am very disappointed, Poor customer service, may be one less customer does not mean anything for her or
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~jhbueno7: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jhbueno7: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~jhbueno7: For that I would say three out of five.
GetHuman: And finally- any advice for other Netflix customers?
~jhbueno7: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jhbueno7 taken from his Netflix customer service problem that occurred on November 10th, 2017.