Netflix: Phone reps were extremely well trained in empat...
A Netflix customer review by GetHuman user ~actual person from November 3rd, 2017
Background on ~actual person's case
GetHuman: ~actual person - can you tell our other Netflix customers when your case took place?
~actual person: Yes I can. It was evening, on October 25th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~actual person a list of common Netflix problems)
~actual person: "Cancel My Services" was why I was trying to call.
~actual person's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~actual person: Phone reps were extremely well trained in empathy and making sure I felt my problems were being heard. However, the actual technical advice and any chance for follow up are essentially nil. No ticket*problem number, no ability to e-mail (thus no written paper trail). Super sweet people who make you feel good and say things like "wow, that's bad, we want you to have the best possible experience", and "I'm writing all this down for our engineers". However I have come to the realization this is window dressing. How about you actually let me talk to one of those engineers? or have one of them call me back?
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~actual person: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~actual person: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~actual person: For that I would say three out of five.
GetHuman: And finally- any advice for other Netflix customers?
~actual person: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~actual person taken from his Netflix customer service problem that occurred on October 25th, 2017.