Netflix: hung up on me after telling me my call would be...

A Netflix customer review by GetHuman user ~lena cynthia from November 27th, 2017

Background on ~lena cynthia's case

GetHuman: ~lena cynthia - can you tell our other Netflix customers when your case took place?
~lena cynthia: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Netflix, and if so, how?
~lena cynthia: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~lena cynthia a list of common Netflix problems)
~lena cynthia: "Streaming or Download Trouble" was why I was trying to call.

~lena cynthia's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lena cynthia: hung up on me after telling me my call would be answered in * minutes. Call goes nowhere- no one actually answers and you get hung up upon
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~lena cynthia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lena cynthia: I'd give them a two out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~lena cynthia: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~lena cynthia: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lena cynthia taken from his Netflix customer service problem that occurred on November 24th, 2017.


3.85 of 5 stars | 636 reviews

~lena cynthia's Netflix Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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