Netgear: $** to $** charge to replace defective unit und...

A Netgear customer review by GetHuman user GetHuman-kurv44 from November 29th, 2017

Background on GetHuman-kurv44's case

GetHuman: GetHuman-kurv44 - can you tell our other Netgear customers when your case took place?
GetHuman-kurv44: Yup. It was afternoon, on November 27th.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman-kurv44: I used the 888-638-4327 number I found for on the GetHuman Netgear customer phone number page I was on: Netgear Customer Service Phone Number
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kurv44 a list of common Netgear problems)
GetHuman-kurv44: "Cancel service" was why I was trying to call.

GetHuman-kurv44's review of Netgear customer service

GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kurv44: $** to $** charge to replace defective unit under warranty *(
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-kurv44: Netgear charges $** to $**, depending on speed, to ship a replacement unit that is under warranty. I have a defective C**** product and they want to charge me to replace it. This is poor customer service for a product that is under warranty. There is a free option, however I have to send my unit back at my cost (so it isn't free), and when they receive it, they will then send out a replacement via slow ground shipping. That could mean that I will not have internet service for * weeks while waiting for the replacement (!!!). I asked for the fee to be waived but they seem to have no authority to do so. I don't know if it is because they are in India. I feel that if customer service was in the US, I'd get more consideration. I will say that the reps over the phone are very polite and pleasant.
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
GetHuman-kurv44: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kurv44: I'd give them a one out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
GetHuman-kurv44: For that I would say five out of five.
GetHuman: And finally- any advice for other Netgear customers?
GetHuman-kurv44: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kurv44 taken from his Netgear customer service problem that occurred on November 27th, 2017.


1.94 of 5 stars | 96 reviews

GetHuman-kurv44's Netgear Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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