Netgear: Forget any help! She kept trying to sell me an...

A Netgear customer review by GetHuman user ~Island girl from November 27th, 2017

Background on ~Island girl 's case

GetHuman: ~Island girl - can you tell our other Netgear customers when your case took place?
~Island girl : Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Netgear, and if so, how?
~Island girl : I used the 888-638-4327 number I found for on the GetHuman Netgear customer phone number page I was on: Netgear Customer Service Phone Number
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~Island girl a list of common Netgear problems)
~Island girl : "Lower my bill" was why I was trying to call.

~Island girl 's review of Netgear customer service

GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Island girl : Forget any help! She kept trying to sell me an outrageously priced 'plan' that would cover ALL my devices even tho I told her all my Apple products were covered for the next * years. And I highly doubted they had any techs that could help me with Apple products. She kept asking the name of the modem I had even after I told her the name * times...she evidently had never heard of it. I will have my fingernails yanked out before I buy another NETGEAR product.
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~Island girl : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Island girl : I'd give them a four out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~Island girl : For that I would say one out of five.
GetHuman: And finally- any advice for other Netgear customers?
~Island girl : Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Island girl taken from his Netgear customer service problem that occurred on November 17th, 2017.


1.94 of 5 stars | 96 reviews

~Island girl 's Netgear Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netgear, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netgear in any way.

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