Netgear: We needed to find where the pin was on the back...
A Netgear customer review by GetHuman user ~Frank C from November 26th, 2017
Background on ~Frank C's case
GetHuman: ~Frank C - can you tell our other Netgear customers when your case took place?
~Frank C: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~Frank C a list of common Netgear problems)
~Frank C: "Update account information" was why I was trying to call.
~Frank C's review of Netgear customer service
GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frank C: We needed to find where the pin was on the back of our netgear router. The rep spent all the time collecting our info and trying to get us to upgrade service and was never able to answer the question. Supposedly someone was going to call us back
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~Frank C: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frank C: I'd give them a two out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~Frank C: For that I would say one out of five.
GetHuman: And finally- any advice for other Netgear customers?
~Frank C: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frank C taken from his Netgear customer service problem that occurred on November 16th, 2017.