Netgear: Phoned three times to ask why no promised repla...
A Netgear customer review by GetHuman user GetHuman-152685 from November 1st, 2017
Background on GetHuman-152685's case
GetHuman: GetHuman-152685 - can you tell our other Netgear customers when your case took place?
GetHuman-152685: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-152685 a list of common Netgear problems)
GetHuman-152685: "Device Setup" was why I was trying to call.
GetHuman-152685's review of Netgear customer service
GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-152685: Phoned three times to ask why no promised replacement, agents did know and just gave same answer, when challenged - 'I speak to supervisor'on hold for ** mins, back with same answer , ' wait another three days'
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
GetHuman-152685: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-152685: I'd give them a one out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
GetHuman-152685: For that I would say one out of five.
GetHuman: And finally- any advice for other Netgear customers?
GetHuman-152685: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-152685 taken from his Netgear customer service problem that occurred on October 29th, 2017.