Netgear: I was having issues with my N*** router when I...
A Netgear customer review by GetHuman user ~JML from November 16th, 2017
Background on ~JML's case
GetHuman: ~JML - can you tell our other Netgear customers when your case took place?
~JML: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~JML a list of common Netgear problems)
~JML: "Complaint" was why I was trying to call.
~JML's review of Netgear customer service
GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JML: I was having issues with my N*** router when I had a power outage, it didn't come back. *I called technical support and was routed to India. There was a problem with my unite because of it registration and because of this I have to call back * times, The *rd time I was getting mad because no one would help me due to my registration problem. I was connected to Maria ID ***** and even though I was getting very mad and irate with her. She was able to help me with getting my N*** reset and my connection up. She was very good and I wish I have gotten her first. If I did I don't think my experience with customer support wouldn't have started on a bad note. I wish this note would get to her so I could apologize. But really I feel its net gears fault for not letting more help desk personnel take the initiatives to help customers on their word about their product is registered. *I think Maria No. ***** was GRRREAT for helping me out and her tolerance with me, but I would probably thi
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~JML: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JML: I'd give them a five out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~JML: For that I would say one out of five.
GetHuman: And finally- any advice for other Netgear customers?
~JML: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JML taken from his Netgear customer service problem that occurred on November 12th, 2017.