Netgear: Two different attempts to get help. One call r...
A Netgear customer review by GetHuman user ~Fran from November 24th, 2017
Background on ~Fran's case
GetHuman: ~Fran - can you tell our other Netgear customers when your case took place?
~Fran: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~Fran a list of common Netgear problems)
~Fran: "Complaint" was why I was trying to call.
~Fran's review of Netgear customer service
GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fran: Two different attempts to get help. One call routed to India and took ** minutes before I had to leave without a resolution. She put me on hold a lot and didn't seem to know what she was doing. *nd call did not route to India but it might as well have because it took him ** minutes to tell me I had to pay $**.** for ** mins of support. He could not even guarantee he could fix the issue. Costs the same for an hour of support. He was only interested in trying to sell me support packages that lasted * months, ** months and longer.
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~Fran: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fran: I'd give them a five out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~Fran: For that I would say two out of five.
GetHuman: And finally- any advice for other Netgear customers?
~Fran: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fran taken from his Netgear customer service problem that occurred on November 15th, 2017.