Netscape: Told the wrong number after holding with him an...
A Netscape customer review by GetHuman user ~jammie from November 24th, 2017
Background on ~jammie's case
GetHuman: ~jammie - can you tell our other Netscape customers when your case took place?
~jammie: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Netscape, and if so, how?
GetHuman: And which of these common Netscape customer issues best describes the reason you wanted to talk to them?
(Shows ~jammie a list of common Netscape problems)
~jammie: "Lower my bill" was why I was trying to call.
~jammie's review of Netscape customer service
GetHuman: So how would you sum up your experience for GetHuman's Netscape customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jammie: Told the wrong number after holding with him and he connected me and told will be on hold for ** minutes was a mess so no one came on the phone so I hung up the phone no resolution. Then called another and number and was able to get a resolution
GetHuman: Let's quantify your experience contacting Netscape. On a scale of 1 to 5, how easy is it go get help on a Netscape problem?
~jammie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jammie: I'd give them a four out of five on communication.
GetHuman: And what about Netscape's ability to quickly and effectively address your problem?
~jammie: For that I would say one out of five.
GetHuman: And finally- any advice for other Netscape customers?
~jammie: Call them early in the day or late. Don't forget any personal or account information you might need for Netscape to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jammie taken from his Netscape customer service problem that occurred on November 16th, 2017.