Netspend: Cannot, repeat CANNOT, get through to a human w...
A Netspend customer review by GetHuman user ~Dan from November 23rd, 2017
Background on ~Dan's case
GetHuman: ~Dan - can you tell our other Netspend customers when your case took place?
~Dan: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Dan a list of common Netspend problems)
~Dan: "Setup an account" was why I was trying to call.
~Dan's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dan: Cannot, repeat CANNOT, get through to a human without all info for card. Ridiculous since I'm a merchant trying to clear up an authorization.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Dan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dan: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Dan: For that I would say five out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Dan: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dan taken from his Netspend customer service problem that occurred on November 17th, 2017.