Netspend: First I entered card * as automated system ask...

A Netspend customer review by GetHuman user ~legmdw from November 2nd, 2017

Background on ~legmdw's case

GetHuman: ~legmdw - can you tell our other Netspend customers when your case took place?
~legmdw: Yes I can. It was afternoon, on October 29th.
GetHuman: Did you reach out to Netspend, and if so, how?
~legmdw: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~legmdw a list of common Netspend problems)
~legmdw: "Account Access" was why I was trying to call.

~legmdw's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~legmdw: First I entered card * as automated system ask and then PIN none of the other options applied to my situation so I tried to choose the one for other services, It never gave me an option to speak with live rep so I had to enter in an invalid card * * times before it connected me to a person. First question they changed fee policy without notification as of **********. Use to be able to take all funds off w*direct deposit up to * days after deposit, now can only take $*** for free then there is a fee. Then I asked how could I next time be connected directly to live rep(what option) and was told to call *-**-netspend. That is the number I called but she kept giving me same answer. She was foreign and it was very frustrating.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~legmdw: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~legmdw: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~legmdw: For that I would say two out of five.
GetHuman: And finally- any advice for other Netspend customers?
~legmdw: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~legmdw taken from his Netspend customer service problem that occurred on October 29th, 2017.

Netspend

3.11 of 5 stars | 115 reviews

~legmdw's Netspend Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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