Netspend: says your hours are *am to **pm & its telling m...
A Netspend customer review by GetHuman user ~Amber Berry from November 26th, 2017
Background on ~Amber Berry's case
GetHuman: ~Amber Berry - can you tell our other Netspend customers when your case took place?
~Amber Berry: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Amber Berry a list of common Netspend problems)
~Amber Berry: "Lost or Stolen Card" was why I was trying to call.
~Amber Berry's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amber Berry: says your hours are *am to **pm & its telling me you are close but you really need to answer the phone and get my freaking card fixed... ..
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Amber Berry: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amber Berry: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Amber Berry: For that I would say five out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Amber Berry: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amber Berry taken from his Netspend customer service problem that occurred on November 24th, 2017.