Netspend: Didnt receive card
A Netspend customer review by GetHuman user GetHuman-breeizam from December 7th, 2017
Background on GetHuman-breeizam's case
GetHuman: GetHuman-breeizam - can you tell our other Netspend customers when your case took place?
GetHuman-breeizam: Sure. It was morning, on November 29th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-breeizam a list of common Netspend problems)
GetHuman-breeizam: "Lost or Stolen Card" was why I was trying to call.
GetHuman-breeizam's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-breeizam: Didnt receive card
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-breeizam: Ordered a netspend card through TurboTax, waited * weeks, called Netspend and was told they would expedite a card, then received an email saying the new card would aerive in ** days. Don't have card number to enter when calling or to make an online account so cany access any customer service reps.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
GetHuman-breeizam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-breeizam: I'd give them a four out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
GetHuman-breeizam: For that I would say three out of five.
GetHuman: And finally- any advice for other Netspend customers?
GetHuman-breeizam: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-breeizam taken from his Netspend customer service problem that occurred on November 29th, 2017.