Netspend: They are holding my funds stating I owe money f...
A Netspend customer review by GetHuman user GetHuman-hottopic from December 5th, 2017
Background on GetHuman-hottopic's case
GetHuman: GetHuman-hottopic - can you tell our other Netspend customers when your case took place?
GetHuman-hottopic: Sure. It was late at night, on November 26th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hottopic a list of common Netspend problems)
GetHuman-hottopic: "Technical Support" was why I was trying to call.
GetHuman-hottopic's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hottopic: They are holding my funds stating I owe money from last year nevermind I've had several cards
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-hottopic: They just sent a new card a week prior to this now I can't even get a check sent to me and they had no problem sending the replacement card to another state
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
GetHuman-hottopic: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hottopic: I'd give them a three out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
GetHuman-hottopic: For that I would say two out of five.
GetHuman: And finally- any advice for other Netspend customers?
GetHuman-hottopic: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hottopic taken from his Netspend customer service problem that occurred on November 26th, 2017.