Netspend: have had great experiences until trying to tran...
A Netspend customer review by GetHuman user ~anonymous from November 22nd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Netspend customers when your case took place?
~anonymous: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Netspend problems)
~anonymous: "Lost or Stolen Card" was why I was trying to call.
~anonymous's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: have had great experiences until trying to transfer money to another netspend card. they had a restriction on it, asked him security questions that they had incorrect answers for (cross street near me, Davis. should be Dalton!) the person on the phone couldnt understand her own questions! Then asked for a letter from the treasury, ss card, id and utility bill to unlock it! WHAT?!Sat on hold for a manager for another ** mins with no manager coming to the phone!!
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Netspend customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Netspend customer service problem that occurred on November 17th, 2017.