Netspend: First I got a text alert that there may be prob...
A Netspend customer review by GetHuman user ~MissHolly81 from November 16th, 2017
Background on ~MissHolly81's case
GetHuman: ~MissHolly81 - can you tell our other Netspend customers when your case took place?
~MissHolly81: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~MissHolly81 a list of common Netspend problems)
~MissHolly81: "Activate Card" was why I was trying to call.
~MissHolly81's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MissHolly81: First I got a text alert that there may be problem with my card and to call customer service before using it. When I call customer service I get the following recording,"We cannot take your your call at this time." I then tried logging on the web. When I put in my username and password I get the following message,*"There' a problem with your account, call customer service." I've verified that my funds are in my account, but keep getting this "catch **" ****!*I'm staying in a hotel with my children. We're suppose to move today, but I can't access the funds in my account with my card and can't get NetSpend's customer service to take my calls. I can't even use my card to pay for another night at the hotel! *My family is stranded with no place to go, and no way to pay for anything! No food or shelter!*Like I said, my funds are in my account.*NetSpend is holding them hostage and my children and I are left out in ***F Texas weather with no food, water, shelter etc.*What can I do?
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~MissHolly81: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MissHolly81: I'd give them a one out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~MissHolly81: For that I would say four out of five.
GetHuman: And finally- any advice for other Netspend customers?
~MissHolly81: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MissHolly81 taken from his Netspend customer service problem that occurred on November 8th, 2017.