Netspend is officially horrible. I've been a lo...
A Netspend customer review by GetHuman user ~Soon to be former netspend cus from November 18th, 2017
Background on ~Soon to be former netspend cus's case
GetHuman: ~Soon to be former netspend cus - can you tell our other Netspend customers when your case took place?
~Soon to be former netspend cus: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Soon to be former netspend cus a list of common Netspend problems)
~Soon to be former netspend cus: "Setup an account" was why I was trying to call.
~Soon to be former netspend cus's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Soon to be former netspend cus: Netspend is officially horrible. I've been a loyal customer for years and now they are withholding my paycheck cause I got married and my name changed. Sent all of the information and they still will not release my money. PISSED CUSTOMER.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Soon to be former netspend cus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Soon to be former netspend cus: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Soon to be former netspend cus: For that I would say one out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Soon to be former netspend cus: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Soon to be former netspend cus taken from his Netspend customer service problem that occurred on November 9th, 2017.