Netspend: This Company is A Sorry Excuse for Any Support...

A Netspend customer review by GetHuman user ~Tom from November 16th, 2017

Background on ~Tom's case

GetHuman: ~Tom - can you tell our other Netspend customers when your case took place?
~Tom: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Netspend, and if so, how?
~Tom: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom a list of common Netspend problems)
~Tom: "Account Access" was why I was trying to call.

~Tom's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom: This Company is A Sorry Excuse for Any Support They Are Idiots i bought a paypal prepaid master card at Dollar Gen store ****** put ***.** cash *.** was act fee they wouldnt activate it untill i faxed all my personal info ,Which i refused it says No Where That that Is Required, When you buy the card ,I have been lied to * times from several calls They Say it will Take ** days to issue my refund check and it was for ***.** and i would recieve a conformation E mail stating his it never came its been ** days i called today they say it will be ***.** returned i said thats not right no activation has been done i was owed my *** cash not *.** refund fee and *.** activation fee none of those were ever done. STAY AWAY FROM THIS FRAUDLENT COMPANY
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Tom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom: I'd give them a four out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Tom: For that I would say one out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Tom: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom taken from his Netspend customer service problem that occurred on November 10th, 2017.

Netspend

3.11 of 5 stars | 115 reviews

~Tom's Netspend Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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