Netspend: I have confirmation that * small deposits were...

A Netspend customer review by GetHuman user GetHuman45513 from December 7th, 2017

Background on GetHuman45513's case

GetHuman: GetHuman45513 - can you tell our other Netspend customers when your case took place?
GetHuman45513: Yup. It was afternoon, on November 30th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman45513: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman45513 a list of common Netspend problems)
GetHuman45513: "Technical Support" was why I was trying to call.

GetHuman45513's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman45513: I have confirmation that * small deposits were made into my account but they arent there.....i need them
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman45513: I need to confirm my PayPal account to get funds on my card and PayPal said they made the deposits and its ready for confirmation BUT there is no pending transactions or current and also no deposit info of any kind. I need them ASAP please
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
GetHuman45513: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman45513: I'd give them a four out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
GetHuman45513: For that I would say five out of five.
GetHuman: And finally- any advice for other Netspend customers?
GetHuman45513: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman45513 taken from his Netspend customer service problem that occurred on November 30th, 2017.


3.11 of 5 stars | 115 reviews

GetHuman45513's Netspend Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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