Netspend: Long - really long - hold times, but good servi...

A Netspend customer review by GetHuman user ~Ear-ache from holding phone from November 17th, 2017

Background on ~Ear-ache from holding phone's case

GetHuman: ~Ear-ache from holding phone - can you tell our other Netspend customers when your case took place?
~Ear-ache from holding phone: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Netspend, and if so, how?
~Ear-ache from holding phone: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Ear-ache from holding phone a list of common Netspend problems)
~Ear-ache from holding phone: "Account Access" was why I was trying to call.

~Ear-ache from holding phone's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ear-ache from holding phone: Long - really long - hold times, but good service.**My initial call was answered within * minutes - not bad. But they couldn't help me, so I spent the next ** minutes on hold. Finally, someone answered, but they couldn't help me either. Back on hold for another ** minutes.**The problem was that I tried to activate my card from my work computer which uses a proxy server in Canada. This triggered a fraud alert and put a hold on my account. The final woman I spoke with solved it in two minutes.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Ear-ache from holding phone: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ear-ache from holding phone: I'd give them a four out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Ear-ache from holding phone: For that I would say three out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Ear-ache from holding phone: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ear-ache from holding phone taken from his Netspend customer service problem that occurred on November 12th, 2017.

Netspend

3.11 of 5 stars | 115 reviews

~Ear-ache from holding phone's Netspend Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netspend, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netspend in any way.

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