Netspend: You sent me a card that I do not want. What I D...

A Netspend customer review by GetHuman user GetHuman-261956 from November 15th, 2017

Background on GetHuman-261956's case

GetHuman: GetHuman-261956 - can you tell our other Netspend customers when your case took place?
GetHuman-261956: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman-261956: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-261956 a list of common Netspend problems)
GetHuman-261956: "Activate Card" was why I was trying to call.

GetHuman-261956's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-261956: You sent me a card that I do not want. What I DO want is for you to stick your card up your *** and NEVER,EVER contact myself or my family again.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
GetHuman-261956: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-261956: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
GetHuman-261956: For that I would say five out of five.
GetHuman: And finally- any advice for other Netspend customers?
GetHuman-261956: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-261956 taken from his Netspend customer service problem that occurred on November 8th, 2017.

Netspend

3.11 of 5 stars | 115 reviews

GetHuman-261956's Netspend Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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