Netspend: This is by far the worst customer service I hav...

A Netspend customer review by GetHuman user ~furious turbotax customer from November 16th, 2017

Background on ~furious turbotax customer's case

GetHuman: ~furious turbotax customer - can you tell our other Netspend customers when your case took place?
~furious turbotax customer: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Netspend, and if so, how?
~furious turbotax customer: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~furious turbotax customer a list of common Netspend problems)
~furious turbotax customer: "Lower my rate" was why I was trying to call.

~furious turbotax customer's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~furious turbotax customer: This is by far the worst customer service I have ever had!!!!!! First they told me there system was down the next time they told me everything was fine and I could withdraw my money. Well it didn't work again. So after waiting another ** min they told me the problem was with the atm and i needed to go to another atm. So i did i went * * of them and none of them worked. Now im on hold again and they are telling the the technical problems have not been fixed!!!!! Run like **** from this company! They are criminals! They will find anyway they can * hold up your money! Run like **** from them......
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~furious turbotax customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~furious turbotax customer: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~furious turbotax customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Netspend customers?
~furious turbotax customer: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~furious turbotax customer taken from his Netspend customer service problem that occurred on November 13th, 2017.

Netspend

3.11 of 5 stars | 115 reviews

~furious turbotax customer's Netspend Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netspend, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netspend in any way.

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