Netspend: Theytook money out of my acct that was already...
A Netspend customer review by GetHuman user ~chelle from November 21st, 2017
Background on ~chelle's case
GetHuman: ~chelle - can you tell our other Netspend customers when your case took place?
~chelle: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~chelle a list of common Netspend problems)
~chelle: "Complaint" was why I was trying to call.
~chelle's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chelle: Theytook money out of my acct that was already paid. They frequently double charge my account then im in the negative and they won't refund money. You CAN'T GO NEGATIVE ON A PREPAID CARD! !! You can only spend what you put on the card. I have been battling this for * months. This isn't the first time. They steal your money. Then try to get a supervisor or corporate information, they hang up on you. Im sick to my stomach. They treat you horrible. Customer service. . What customer service. Im not letting this go. But I'm warning you, stay away from this company. They will rob you.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~chelle: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chelle: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~chelle: For that I would say four out of five.
GetHuman: And finally- any advice for other Netspend customers?
~chelle: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chelle taken from his Netspend customer service problem that occurred on November 20th, 2017.